Politique de confidentialité

Last updated: October 17, 2026

JoshMart is an independent online retailer based in Richmond, British Columbia, selling snacks, pantry favourites and lifestyle products. We ship within Canada and offer local pickup in Richmond. This policy explains how we collect, use and disclose personal information when you visit joshmart.ca, order from us, use our store features or contact us.

Our store is powered by Shopify. We handle personal information in accordance with applicable Canadian privacy laws, including British Columbia's Personal Information Protection Act and the federal Personal Information Protection and Electronic Documents Act where applicable.

Information we collect

• Contact and order details: your name, email, phone number, billing and delivery addresses, order history, delivery instructions, and shipping or pickup preferences.
• Payment details: payment status, transaction references, refunds and limited payment information provided by payment processors. Shopify and your selected payment provider process payment card information; JoshMart does not receive your full card number or security code through the standard checkout.
• Account and preferences: customer account information, saved contact details, marketing choices and products for which you request restock alerts.
• Communications: questions, messages and photos you provide about orders, including damaged, missing or incorrect items. Please do not send full payment card details or unnecessary sensitive information by email or social media.
• Website activity: IP address, browser and device information, cookie identifiers, pages and products viewed, cart activity, referring links and interactions with our website or advertising.
• Optional promotions: social media handles, giveaway entries and winner delivery details, and reviews or comments you choose to publish.

We collect information directly from you, automatically through cookies and similar technologies, and from Shopify, payment processors, shipping services and other providers in connection with their services.

How we use your information

• Process payments, prepare orders, arrange Canadian delivery or Richmond pickup, and send confirmations, tracking and pickup instructions.
• Provide customer support, investigate delivery issues, process eligible refunds or replacements, and communicate product safety or recall information.
• Support customer accounts and send product-specific restock alerts you request.
• Send promotional emails with consent or another lawful basis under applicable anti-spam law, and administer promotions you enter.
• Understand store performance, improve shopping features, measure advertising results and provide relevant advertising, subject to applicable consent requirements.
• Prevent fraud, secure our store, maintain required business records and meet legal obligations.

Consent and email choices

We explain why we collect personal information and obtain consent where required. Consent may be express or implied where appropriate, such as when you provide an address for delivery. Optional marketing consent is not a condition of purchasing.

Unsubscribe from promotional emails using the link in the message or email joshmartca@gmail.com. To cancel a restock alert, use the notification's cancellation option where available or contact us. Necessary order, delivery, pickup, refund and safety messages may still be sent.

You may withdraw consent to other uses by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain any consequences; for example, we cannot deliver an order without the necessary delivery information.

Who receives your information

• Shopify and payment providers: for hosting, checkout, accounts, payment processing and fraud prevention.
• Shipping services, including Chit Chats, UPS and Canada Post: recipient contact details, delivery addresses and relevant order information needed for labels, delivery, tracking and claims.
• Service providers: for email, requested restock alerts, reviews, customer support, store operations and analytics.
• Advertising and sales platforms, including Google and Meta (Facebook and Instagram): where their connected features are used, these platforms may receive device identifiers, browsing or purchase events and contact identifiers used to match activity, measure results or personalize advertising, depending on the feature and your consent choices.
• Professional advisers and authorities: where necessary to meet legal obligations, respond to lawful requests, prevent fraud or resolve disputes.

We limit disclosures to information reasonably needed and use appropriate contractual or other safeguards for providers handling information on our behalf. Information may also be disclosed at your direction or with your consent, or in a proposed or completed business sale where permitted by law and subject to required safeguards and notices.

Cookies, analytics and advertising

We and connected services use cookies, pixels and similar technologies. Some enable essential functions such as your cart, checkout, security and preferences. Others help understand visits, measure advertising and show relevant ads.

Where a cookie banner or privacy-preferences control is displayed, use it to manage optional tracking. You can also manage cookies through your browser; blocking some cookies may affect store features. Manage advertising preferences through Google My Ad Center and your Facebook or Instagram ad settings. These choices may reduce personalized advertising but do not remove all ads. Contact us if you need help with store privacy choices.

Shopify, Shop and Shop Pay

Shopify processes personal information to provide and improve hosting, checkout, security and other services. Certain Shopify enhanced features may combine information about your interactions with JoshMart with interactions with other merchants and Shopify to improve services and personalize shopping or advertising. Where Shopify processes information for its own purposes, Shopify is responsible for that processing and related privacy requests.

If you use Shop or Shop Pay, their privacy practices also apply. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for more information and applicable privacy choices.

Processing outside Canada

Although we ship only within Canada, Shopify and other service providers may store or process information in the United States or other countries. Information processed abroad is subject to local laws and may be accessible to courts, law enforcement or government authorities there. We remain responsible for personal information under our control and use appropriate safeguards when providers handle it.

Retention and security

We retain information only as long as reasonably needed for the purposes in this policy, including fulfilling orders, maintaining accounts, meeting tax and recordkeeping requirements, preventing fraud and resolving disputes. Information no longer needed is deleted or anonymized, subject to applicable legal requirements.

We use reasonable administrative, technical and physical safeguards appropriate to the information's sensitivity. No online service or transmission method is completely secure. Keep account access codes private and contact us if you suspect unauthorized use.

Your privacy rights

You may request access to your personal information, ask how it has been used or disclosed, request corrections, or withdraw consent subject to applicable legal limits. You may also ask us to close your account or delete information we no longer need. We may need to retain records required by law, such as transaction records. Additional rights may apply depending on your province and circumstances.

Email joshmartca@gmail.com with the subject “Privacy request.” We may verify your identity using information proportionate to the request. We respond within applicable legal deadlines and explain any lawful limitations or extensions.

Please raise concerns with our Privacy Contact below so we can investigate. You may also contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, as applicable.

Children and external websites

Our store is intended for a general audience and is not directed at children. Contact us if you believe a child has provided information without appropriate consent so we can review and address it.

External websites and social media platforms have their own privacy practices. Reviews, comments and giveaway entries posted publicly may be visible to others. Avoid putting private contact or order details in public posts.

Policy updates

We may revise this policy as our services or legal requirements change. We will update the date above and provide further notice or obtain consent where required. This policy governs privacy matters if it conflicts with our Terms of Service.

Contact JoshMart

Privacy Contact — JoshMart
Email: joshmartca@gmail.com
Mail: 13040 No. 2 Road, Richmond, BC V7E 0C4, Canada