Return & Refund Policy

At JoshMart, we work hard to bring unique U.S. snacks and treats to Canada — including items that are seasonal, limited-run, or extremely perishable. Because of this, all food items are final sale.

However, we understand that things happen. If there is an issue with your order, refunds may be offered on a case-by-case basis. We reserve the right to deny a refund in situations outside our control (such as carrier delays or buyer’s remorse).

General Return Policy

  • Our return/refund window is 15 days from the date of purchase.

  • Returns are only accepted for non-food items, and only if they are unused, unopened, and in their original packaging.

  • Perishable goods such as snacks, food items, and edible treats cannot be returned under any circumstance.

  • Additional items that cannot be returned:

    • Gift cards

    • Downloadable/virtual products

    • Health or personal care items

    • Any product marked as final-sale

To process any return request, we require your order number or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

A partial refund may be granted if:

  • The item is not in its original condition

  • Packaging is missing, damaged, or incomplete

  • The return request is made after 15 days, but within a reasonable grace period

Refunds (If Approved)

Once your return is received and inspected, we will notify you by email.
If your refund is approved:

  • It will be processed to your original payment method

  • Processing time varies depending on your bank or credit card provider

Delayed or Missing Refunds

If you have not received your refund after the approval email:

  1. Check your bank/credit card statement again

  2. Contact your credit card company — refunds can take several business days to post

  3. Contact your bank — processing times may vary

If you've completed the steps above and still have not received your refund, please contact us at joshmartca@gmail.com.

Sale Items

  • Sale, clearance, and promotional items cannot be refunded.

  • Only regular-priced items may be eligible for a refund.

Gifts

If the item was marked as a gift and shipped directly to you:

  • You may receive a store credit equal to the value of the returned item.

If the purchaser received the item first and later gave it to you:

  • The refund will be issued directly to the purchaser.

Return Shipping

If returning an eligible non-food item, please send it to:

JoshMartCA
13040 No.2 Rd. Richmond, BC, V7E0C4, Canada

  • Customers are responsible for all return shipping costs

  • Shipping fees are non-refundable

  • For items valued over $75, we recommend tracked and/or insured shipping

  • We cannot guarantee receipt of returned items without tracking


    JoshMart reserves the right to update or modify this Return & Refund Policy at any time without prior notice.