Shipping & Local Pickup
Your JoshMart haul, delivered within Canada or ready for pickup in Richmond, BC.
Where We Ship
We ship within Canada only using Chit Chats, UPS, and Canada Post. We do not offer international shipping.
Processing & Delivery Times
Most orders are processed within 24 hours. Estimated shipping time is 5–10 business days.
Delivery times are estimates, not guaranteed arrival dates. Your location, weather, carrier delays, holiday volume, and operational disruptions may affect delivery. Please allow extra time during busy holiday periods.
Shipping Charges
Your shipping charge is displayed at checkout before you pay. Flat-rate shipping applies only to orders weighing under 50 lbs (approximately 22.7 kg).
Local Pickup in Richmond
- Select Local Pickup at checkout.
- Wait for your ready-for-pickup email. Orders are usually ready in 3–5 business days.
- Arrange a 4-hour pickup window between 8:00 AM and 8:00 PM before arriving.
- Follow your pickup instructions and have your order confirmation email available.
Pickup is by appointment for confirmed orders. See our Local Pickup Instructions for directions and photos.
Please collect your order within 2 weeks (14 days) of the ready-for-pickup confirmation. Orders not collected within this period may be cancelled and refunded, excluding any non-refundable items. Pickup availability may be limited during busy periods or holidays. If you need help arranging pickup, email joshmartca@gmail.com.
Your Address & Receiving Your Order
Please enter a complete, accurate shipping address, including any unit number. Customers are responsible for address accuracy, and JoshMart is not responsible for delays, loss, or misdelivery caused by an incorrect address entered at checkout.
If you notice an address error, contact us as soon as possible. Arrange for someone to receive the package or collect it promptly after delivery to help protect it from theft, damage, and extreme temperatures.
Weather-Sensitive Products
Chocolate and other heat-sensitive products may melt, and liquids may freeze. Consider the weather at your destination before ordering. During warm weather, consider avoiding meltable items.
We pack orders with care, but cannot guarantee product condition when packages are exposed to extreme temperatures or left unattended after delivery. If an item arrives damaged, contact us using the steps below so we can review the issue.
Delivery Issues & Support
If your order is delayed, missing, damaged, or incorrect, email joshmartca@gmail.com with your order number and a description of the problem.
For damaged, incorrect, or missing items, please contact us as soon as possible, ideally within 48 hours of delivery. Include clear photos of the affected items, packaging, and shipping label where available. If you discover an issue later, please still contact us.
We’ll review the issue and offer an appropriate replacement, refund to the original payment method, or another resolution agreed with you, in line with our Returns & Refunds Policy. If there is a delivery problem despite a correct address, please contact us so we can investigate.
Food, drinks, snacks, and edible pet treats are final sale for change-of-mind purchases. This does not prevent you from contacting us about damaged, incorrect, or missing items. Nothing on this page limits your rights under applicable consumer protection laws.