Shipping Information

Please read this page carefully. By placing an order on this website, you agree to the shipping terms outlined below.

Order Processing

  • Most Orders are processed within 24 hours.

A Note About Canadian Shipping Times

Shipping within Canada can be a little slower—especially for smaller businesses using third-party carriers. As a new business, we’re actively working to improve our logistics and speed up delivery times as we grow. Thank you for your patience and support!

Estimated Shipping Time

Most orders arrive within:

➡️ 5–10 business days

Shipping times are estimates only and may vary due to:

  • Carrier delays

  • Weather conditions

  • Holiday volume

  • Customs processing

  • Operational disruptions


    Local Pickup

    We offer local pickup for customers in the area who prefer to collect their orders in person and save on shipping costs.

    How Local Pickup Works

    • Select Local Pickup at checkout.

    • Once your order is ready, you’ll receive an email confirmation with pickup instructions.

    • Pickup is available by appointment only to ensure smooth and timely service.

    Pickup Location

    Local pickup is available by appointment in Richmond, BC. Exact pickup instructions are sent after your order is ready.

    Pickup Timeline

    • Orders are typically ready for pickup within 1–3 business days.

    • Please bring your order confirmation email when picking up your order.

    Important Notes

    • Local pickup orders must be collected within 7 days of confirmation.

    • Orders not picked up within this timeframe may be cancelled and refunded, excluding any non-refundable items.

    • Pickup availability may be limited during busy periods or holidays.

    If you have any questions or need to arrange a pickup time, please contact us at Joshmartca@gmail.com

Shipping Carriers

All orders ship from Vancouver, BC through:

  • Chit Chats

  • ICS

  • Canada Post

  • UPS

  • Canpar

  • Purolator

Shipping is available across Canada and to most international destinations.

Once a package is transferred to the carrier, JoshMart is not responsible for delays, losses, misdeliveries, or damages.

Flat Rate Shipping

Flat rate shipping applies only to orders under 50 lbs (≈22 kg).

Product Quality & Delivery Responsibilities

We package your order with care to help it arrive in the best condition.
Customers are responsible for:

  • Ensuring someone is available to receive the package

  • Protecting the package from heat, freezing temperatures, theft, or damage

  • Considering the weather at your destination

Heat-sensitive products may melt.
Liquids may freeze.
We cannot guarantee product condition when exposed to extreme temperatures or left unattended after delivery.

Summer Shipping (May–October)

When temperatures exceed 20°C, heat can affect product quality.

We strongly recommend:

  • Choosing expedited shipping, or

  • Avoiding meltable items

JoshMart is not responsible for heat-related damage during transit or after delivery.

Satisfaction Guarantee

If something is wrong with your order, please email us with photos for help.

We cannot replace or refund items when:

  • Damage is carrier-related

  • Damage occurs after delivery

  • Delivery is late due to the carrier

  • Products are damaged by weather conditions

Holiday Shipping Notice

Expect longer shipping times during holidays.
Carriers may extend their delivery windows, and JoshMart cannot guarantee on-time arrival during peak seasons or Force Majeure events.