Questions about your snack haul? Here’s what to know about shopping with JoshMart.

Shipping & Local Pickup

Where do you ship?

We ship within Canada only, using Chit Chats, UPS, and Canada Post. We do not offer international shipping.

How long will my order take?

Most orders are processed within 24 hours. Our estimated shipping time is 5–10 business days. Delivery times are estimates and may vary with your location, weather, holidays, and carrier delays. See our Shipping Information for more details.

How much is shipping?

Your shipping charge is shown at checkout before you pay.

Can I pick up my order?

Yes! Local pickup is available in Richmond, BC. Choose Local Pickup at checkout and wait for your ready-for-pickup email before coming by. Orders are usually ready in 2–4 days. We hold your order for 2 weeks (14 days) after your ready-for-pickup notification.

Please arrange a 4-hour pickup window between 8:00 AM and 8:00 PM before arriving. Follow the instructions in your confirmation email or visit our Local Pickup page.

What should I know about weather-sensitive products?

Chocolate and other heat-sensitive items can melt, and liquids can freeze. Consider the weather at your destination before ordering, and collect your package promptly after delivery.

Products & Availability

Are your Trader Joe’s products authentic?

Yes. Our Trader Joe’s products are genuine retail items sourced from Trader Joe’s stores in the United States. JoshMart is an independent Canadian reseller and is not affiliated with, endorsed by, or sponsored by Trader Joe’s.

Explore our guide to buying Trader Joe’s products in Canada for shopping and delivery information.

Why is there a limit of 3 per item?

We limit purchases to 3 units per item per order to help more customers enjoy products that are available in limited quantities.

Will sold-out or seasonal products come back?

Restocks depend on availability. Seasonal and limited-edition items may not return, and we cannot guarantee a restock date. Contact us if you’re looking for a particular item.

Why might the packaging look different from the photo?

Packaging and label designs can change between batches or seasons. Some photos use digitally enhanced backgrounds or lighting. Check the product description for details, and contact us before ordering if you need to confirm a particular package or version.

Order Help & Returns

Can I return an item?

Food, drinks, snacks, and edible pet treats are final sale and cannot be returned or exchanged for a change of mind. Non-food items are not eligible for change-of-mind returns unless we agree in writing. If an item arrives damaged or incorrect, or something is missing, please contact us so we can help. See our Returns & Refunds Policy for full details.

What if something is damaged, incorrect, or missing?

Email joshmartca@gmail.com as soon as possible, ideally within 48 hours of delivery. Include your order number, what went wrong, and photos of the affected items, packaging, and shipping label where available. If you discover an issue later, please still get in touch. We’ll review it and arrange an appropriate resolution.

What if I entered the wrong address or have a delivery problem?

Contact us as soon as you notice an address error. Please check that your address, including any unit number, is complete and accurate at checkout. If your order is delayed or hasn’t arrived, email us with your order number so we can look into it.

How can I contact JoshMart?

Email joshmartca@gmail.com or use our Contact page. For order questions, include your order number so we can help you faster.